Emergency Calls 

Our Distribution and Collection team ensures that our underground infrastructure is in good working order. We are available 24/7, day or night, to ensure your water gets shut off if something unexpected happens such as pipe burst or leak.

IN CASE OF EMERGENCY, PLEASE CALL 780.882.7800. Other requests can be emailed to repair@aquatera.ca.

Hydrant Flow Test

$900.00 (plus any additional costs incurred)
Information Only - $100.00 (plus any additional costs incurred)

Line Locate on Private Property

During Business Hours - $235.00 (1 Hour Min.)
After Business Hours - $650.00 (2 Hour Min.)

These rates apply to line locates on private property. Line locates on public property are free of charge, click here to Request a Locate.

Maintenance of Private Fire Hydrants

Aquatera is also available for the maintenance of private hydrants.  Private hydrant repairs resulting from the Private Hydrant Maintenance Program or that are requested separately. Click here to learn more about our Private Fire Hydrant program. 

During business hours - $190.00 (plus costs of materials used)
After business hours - $760.00 (2 Hour Min.)

Wastewater Service Blockage/Backup

During Business Hours - $235.00 (1 Hour Min.)
After Business Hours - $650.00 (2 Hour Min.)

Wastewater Service Video (CCTV)

During Business Hours - $235.00 (1 Hour Min.)
After Business Hours - $650.00 (2 Hour Min.)

Last updated January 24, 2024