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Aquatera

Understanding Your Bill

So you're looking at your bill...but what are you seeing?

You're probably seeing a list of charges, which can be broken down into a few main components:

1. Water and Wastewater Charges reflect the amount of water you consume.

2. Fixed charges for water and wastewater reflect the cost of delivering services to you, which includes our municipal franchise fee. The fixed charges allow us to build and maintain our infrastructure, provide solid waste services and ensure we are able to provide you with the best customer service experience.

3. Solid waste charges for garbage and recycling are uniform for all of our Grande Prairie customers.

  • Note: We provide billing services for garbage and recycling for the County of Grande Prairie, Town of Sexsmith and Town of Wembley residents, but do not collect this revenue as our own. 

What's the difference?

If you compare this to another essential household expense, like groceries, you'll notice your grocery bill displays the cost of each item you purchased, GST, and any deposit fees that apply. That's it. What you don't see detailed on your grocery bill is what goes into calculating each item's shelf price: the cost of production, packaging, labels, distribution, wages and more.

Water and wastewater charges are like your groceries, you pay for what you need. The fixed charges allow us to build and maintain our infrastructure and ensure we are able to provide you with the best customer service experience.

Setting and Changing Rates

Periodic rate increases are also required to ensure we can continue to meet our Core Purpose of Growing Healthy Communities through these essential services and match increases in our everyday costs - such as utilities, maintenance and resources.

Residential Bill

Aquatera example bill for residential
Read Type - 1 indicates Actual Read; 2 indicates Estimated Read.
Solid Waste Franchise Fee - Reflects fees that are passed on to our Shareholders in lieu of taxes paid by Aquatera for the installation of equipment within municipality-owned lands and the right of use of lands and roadways within the municipality.
Curbside Recycling - Reflects charges to help fund waste reduction initiatives, like operating our Eco Centre, blue bag recycling program, seasonal pick-up of yard waste, pumpkins and Christmas trees.
Garbage Collection - Reflects charges that allow us to collect garbage curbside and bring it to our Landfill.
Municipal Wastewater Franchise Fee - Reflects fees that are passed on to our Shareholders in lieu of taxes paid by Aquatera for the installation of equipment within municipality-owned lands and the right of use of lands and roadways within the municipality.
Wastewater Charges - Based on the amount of water you consume.
Wastewater Fixed Rate - Reflects the cost of delivering services to you. It allows us to build and maintain our infrastructure.
Wastewater Services - Based on the amount of water you consume.
Municipal Water Franchise Fee - Reflects fees that are passed on to our Shareholders in lieu of taxes paid by Aquatera for the installation of equipment within municipality-owned lands and the right of use of lands and roadways within the municipality.
Water Usage - The amount of water used during the billing period in cubic metres.
Water Fixed Rate - Reflects the cost of delivering services to you. It allows us to build and maintain our infrastructure.
Water Services - Reflects the amount of water you consume.
Usage Per Day - The average amount of water used per day in cubic metres.
Current Usage - The amount of water used during the billing period in cubic metres.
Meter Readings Current - The read from the current month.
Meter Readings Previous - The read from the previous month.
No of Days - The number of days in the billing cycle you are being billed for.
Billing Period - The dates in which you are being billed for.
Meter Number - The number assiged to your meter.

Non Residential Bill

Aquatera example bill for non residential
Read Type - 1 indicated Actual Read; 2 indicates Estimated Read.
IC & I Recycling Fee - Reflects charges based on recycle fees for Grande Prairie commercial customers and helps fund waste reduction initiatives, like operating our Eco Centre.
Cardboard Recycling Fee - Reflects the commercial cardboard recycling fee in the City of Grande Prairie.
Municipal Wastewater Franchise Fee - Reflects fees that are passed on to our Shareholders in lieu of taxes paid by Aquatera for the installation of equipment within municipality-owned lands and the right of use of lands and roadways within the municipality.
Wastewater Charges - Based on the amount of water you consume.
Wastewater Fixed Rate - Reflects the cost of delivering services to you. It allows us to build and maintain our infrastructure.
Wastewater Services - Based on the amount of water you consume
Municipal Water Franchise Fee - Reflects fees that are passed on to our Shareholders in lieu of taxes paid by Aquatera for the installation of equipment within municipality-owned lands and the right of use of lands and roadways within the municipality.
Water Usage - The amount of water used during the billing period in cubic metres.
Water Fixed Rate - Reflects the cost of delivering services to you. It allows us to build and maintain our infrastructure.
Water Services - Reflects the amount of water you consume.
Usage Per Day - The average amount of water used per day in cubic metres.
Current Usage - The amount of water used during the billing period in cubic metres.
Meter Readings Current - The read from the current month.
Meter Readings Previous - The read from the previous month.
No. of Days - The number of days in the billing cycle you are being billed for.
Billing Period - The dates in which you are being billed for.
Meter Number - The number assiged to your meter.